What does Medallion Labs offer?
Medallion Labs, a division of General Mills, offers multiple areas of expertise for analytical testing and product evaluation for the food and ingredient industry. Our areas of expertise include Chemical Analysis, Nutritional Analysis, Food Safety, Shelf Life Studies, Microbiology, Microscopy, Specialty Fibers, Physical Testing, Allergen Testing, as well as Product Evaluation (which includes Product Performance and Sensory Evaluation) and Technical Consulting/Method Development. Our methods are developed for the testing of food products and ingredients. Not all products are applicable to the methods we run, so please call our Customer Service team (1-800-245-5615) for more information.
Is Medallion Labs accredited?
Medallion Labs is an ISO/IEC 17025 accredited testing laboratory. Our accredited status means that our Quality Management System and in-scope analytical methods meet the stringent requirements of an internationally recognized standard of quality for testing laboratories in the Food and Pharmaceutical industry. Our full scope and certificate of accreditation can be accessed in the About Us section of our website. You can also obtain the information from our accrediting agency’s website: www.a2la.org – certificate numbers 2769.01 and 2769.02.
What is your turnaround time?
Our standard turnaround time is 10 business days for most assays. There are some assays that require a longer turnaround time. We also offer a RUSH service that is half the time of the standard turnaround time of the assay at double the cost of the assay. A few assays that we provide cannot be rushed due to the nature of the test. Please check the specific assay you are interested in regarding the ability to RUSH the turnaround time.
What if I cannot find a particular assay in your testing catalog or on your website?
At Medallion, we try to offer the most sophisticated and current testing capabilities, and strive to keep our website up to date with our recent test offerings. If you do not see the analysis you require, please contact our Customer Service team at 1-800-245-5615. If we cannot run the assay you need, we will do our best to recommend you to another lab that can fulfill your request.
What are the methods and detection limits for the assays I request?
We make every effort to keep our methods and detection limits up to date according to the latest standards and qualifications. If you have any questions regarding the limit of detection/quantification or method references, please contact our Customer Service team at 1-800-245-5615.
How do I submit a sample?
Samples should be sent to our address at:
9000 Plymouth Ave. N.
Minneapolis, MN 55427
Samples can be submitted in person or through a mail or shipping carrier. Make sure to fill out the appropriate submittal form with clear and descriptive information for the sample description, sample ID, and estimates if available. Please include any special handling instructions for preparing, draining, or compositing samples, and any specific information you would like us to know about your samples. We recommend that you submit samples that are representative of your lot. If your samples are perishable, we recommend sending them overnight with dry ice or ice packs. Medallion Labs is not responsible for any samples submitted that are compromised during the shipment.
How much sample do I submit?
The amount of sample that you should submit depends on the type of testing you request and the sample matrix. Medallion Labs requires at least 200 grams if submitting samples for full nutritional analysis. We recommend that you send a sample that is representative of the product, lot, or ingredient being tested. If you cannot send the amount of sample specified, please contact our Customer Service team at 1-800-245-5615 for assistance.
Should I provide expected levels in my sample for the assays I request if I have them available?
Yes, please provide expected levels when the information is available. Medallion provides space on both the analytical and nutritional request forms for input of expected levels. Expected levels are used in the lab as a guide for appropriate sample weights and dilution levels. If expected levels are not known or provided, a delay in turnaround time for certain assays and/or additional costs may apply.
How do I know my samples are received?
Once we have received and logged your samples into our Laboratory Information Management System (LIMS) database, you will be emailed a Sample Receipt Notification to inform you that we have your submission. Please review this form to ensure all of your sample data (requested assays, descriptions and IDs, as well as testing priority) have been entered correctly. You may also want to track your sample destination through your shipping courier tracking number. If you do not receive a Sample Receipt Notification, and know that your samples are at our facility, please call our Customer Service team at 1-800-245-5615 for assistance.
Can I have any remaining sample returned to my attention?
Medallion Labs will return samples to the submitter at their expense. If you would like the samples or shipping coolers sent back to you, please provide us a UPS or Fed Ex shipping number.
How do you report results?
Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.
Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.
How long will my sample and analytical results be kept?
After results have been sent, all remaining sample, will be retained based on the amount of storage space available. Generally, samples are kept up to two months, but if our storage space does not allow, the samples may be discarded sooner. Paper copies of your testing results will be kept in an offsite storage facility up to 7 years after they have been completed.
What if I want a rerun?
Medallion Labs does offer reruns to customers who notice a discrepancy in their testing results. Our policy is that we will not charge the customer for a rerun if the second results are outside of analytical variation. If the rerun results come back and are inside our analytical variation, then the customer will be charged. If you believe that you need a rerun of your sample, please call our Customer Service team at 1-800-245-5615 for assistance. Reruns are dependent on the type of testing requested, and the amount of sample that is remaining after the initial analysis. In certain situations, a rerun may not be possible.
What forms of payment do you accept?
Medallion Labs accepts Visa, Mastercard, or check for payments. Please note, for all new customers wishing to pay by check, the completion of a Medallion Labs credit application is required and kept on file. If your company has a preferred PO number that you need to use, we have a credit application that you will be required to fill out and we will keep on file. All PO numbers need to be provided on the submittal form you fill out and ship with your samples. This will ensure that the PO number will be printed on both your Final Report and Invoice.
Do you offer discounts?
Medallion Labs does offer discounts. The discounts we provide are reviewed on a yearly basis for sustaining work, or are given to projects that have a minimum of 40 samples submitted. Please contact us if you have questions regarding discounts and we can assist you further.
When will I be invoiced for the services I’m requesting?
An invoice for the testing we provide will be generated and mailed the week following receipt of the Final Report.