General FAQs
Expertise, accuracy and elevated service is the core of our food testing offerings. But when it comes to getting your products to the table, we understand there is not a one size fits all solution. We are here to help! Contact our technical customer service team today.
General Questions
Medallion Labs is an ISO/IEC 17025 accredited testing laboratory. Our accredited status means that our Quality Management System and in-scope analytical methods meet the stringent requirements of an internationally recognized standard of quality for testing laboratories in the Food and Pharmaceutical industry. Our full scope and certificate of accreditation can be accessed in the About Us section of our website. You can also obtain the information from our accrediting agency’s website: a2la.org – certificate numbers 2769.01 and 2769.02.
Our standard turnaround time is 10 business days for most assays. There are some assays that require a longer turnaround time. We also offer a RUSH service that is half the time of the standard turnaround time of the assay at double the cost of the assay. A few assays that we provide cannot be rushed due to the nature of the test. Please check the specific assay you are interested in regarding the ability to RUSH the turnaround time.
At Medallion, we try to offer the most sophisticated and current testing capabilities, and strive to keep our website up to date with our recent test offerings. If you do not see the analysis you require, please contact our Customer Service team at 1-800-245-5615. If we cannot run the assay you need, we will do our best to recommend you to another lab that can fulfill your request.
We make every effort to keep our methods and detection limits up to date according to the latest standards and qualifications. If you have any questions regarding the limit of detection/quantification or method references, please contact our Customer Service team at 1-800-245-5615.
Sample Submission
Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Review our Nutritional Label testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us first before sending samples of supplements, alcohol, or CBD.
- Do not send us samples of biohazards, pet food, pharmaceuticals or drugs, non-food items (washer fluid, chemicals, solvents, etc.), soil samples, or skincare and makeup products.
Review our Specialized Assays testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us first before sending samples of supplements, alcohol, or CBD.
- Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.
Review our Physical Property testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us before sending samples of non-food products or specialty food items (ice cream, frozen items, or temperature-sensitive products).
- Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.
Review our Microbiology testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Samples that require verification for Salmonella, Listeria, or L. monocytogenes may require a larger sample amount.
- Contact us before sending water samples.
- Do not send us samples of biohazards, potential or confirmed food poisoning, confirmed microbe activity or spoiled items, botulism, or other highly hazardous microbes.
Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Most of our Specialized Assays testing services require varying levels of consultation prior to testing.
Most of our Physical Properties testing services require some level of consultation prior to sending in samples. It’s important for our scientists to know your testing goals to ensure that the test is run correctly and reported in a useful format for you.
Our Flavor Characterization test requires a consultation prior to sending in samples to ensure we can test for the compound you require prior to accepting the sample. Most projects require testing of a minimum of two samples (a control sample and an off-flavor sample). Contact us for a consultation to identify the nature, scope, and timeline of your project and include a completed Flavor Characterization Questionnaire along with your submission.
Our Shelf Life testing services require that our Shelf Life Questionnaire be filled out so that a protocol can be designed prior to receiving your samples. Challenge studies or micro-based shelf-life studies require additional consultation with our microbiologist in order to design and appropriately time the study as needed—however, please note that we require a filled-out questionnaire before your consultation can be scheduled.
We accept in-person sample drop-offs on business days between the hours of 9:00 AM-3:00 PM CST. If you are planning to drop off samples, please contact our Customer Service team at 1-800-245-5615 for to confirm availability.
The amount of sample that you should submit depends on the type of testing you request and the sample matrix. Medallion Labs requires at least 200 grams if submitting samples for full nutritional analysis. We recommend that you send a sample that is representative of the product, lot, or ingredient being tested. If you cannot send the amount of sample specified, please contact our Customer Service team at 1-800-245-5615 for assistance.
Yes, please provide expected levels when the information is available. Medallion provides space on both the analytical and nutritional request forms for input of expected levels. Expected levels are used in the lab as a guide for appropriate sample weights and dilution levels. If expected levels are not known or provided, a delay in turnaround time for certain assays and/or additional costs may apply.
Once we have received and logged your samples into our Laboratory Information Management System (LIMS) database, you will be emailed a Sample Receipt Notification to inform you that we have your submission. Please review this form to ensure all of your sample data (requested assays, descriptions and IDs, as well as testing priority) have been entered correctly. You may also want to track your sample destination through your shipping courier tracking number. If you do not receive a Sample Receipt Notification, and know that your samples are at our facility, please call our Customer Service team at 1-800-245-5615 for assistance.
Medallion Labs will return samples to the submitter at their expense. If you would like the samples or shipping coolers sent back to you, please provide us a UPS or Fed Ex shipping number.
Analysis/Results Questions
Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.
Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.
After results have been sent, all remaining sample, will be retained based on the amount of storage space available. Generally, samples are kept up to two months, but if our storage space does not allow, the samples may be discarded sooner. Paper copies of your testing results will be kept in an offsite storage facility up to 7 years after they have been completed.
Medallion Labs’ Rerun Policy:
If you notice a discrepancy in your testing results, you are encouraged to request a rerun. Our policy is to perform reruns in duplicate for testing run in our labs. If the rerun results are within our analytical method variability, you will be billed for rerun in addition to the initial run. If the rerun results are outside of our analytical method variability, you will only be billed for the initial run. If you believe that you need a rerun of your sample, please call our Customer Service team at 1-800-245-5615 for assistance. Reruns are dependent on the type of testing requested, and the amount of sample that is remaining after the initial analysis. In certain situations, a rerun may not be possible. Any reruns being performed by a partner lab will follow the partner lab’s rerun policies.
Accounting Questions
Medallion Labs accepts Visa, Mastercard, or check for payments. Please note, for all new customers wishing to pay by check, the completion of a Medallion Labs credit application is required and kept on file. If your company has a preferred PO number that you need to use, we have a credit application that you will be required to fill out and we will keep on file. All PO numbers need to be provided on the submittal form you fill out and ship with your samples. This will ensure that the PO number will be printed on both your Final Report and Invoice.
Medallion Labs does offer discounts. The discounts we provide are reviewed on a yearly basis for sustaining work, or are given to projects that have a minimum of 40 samples submitted. Please contact us if you have questions regarding discounts and we can assist you further.
An invoice for the testing we provide will be generated and mailed the week following receipt of the Final Report.
For accounting questions related to invoicing or payment, please contact:
- Email: [email protected]
- Telephone: (763) 764-8755
Please note: remittance advice for wire transfers/ACH should be sent to General Mills, Inc. D.B.A. Medallion Laboratories.
- Email: [email protected]
Which test are you searching for?
Order as a guest
Review how to submit an order as a guest with Medallion Labs.
Review how to create a sample, add sample information, then add tests to your samples as a guest.
Review how to add your contact information to your order as a guest.
Review how to add teammates to your order as a guest.
Review how to add payment information to your order as a guest.
Review the last step in the order process, which includes reviewing your order details, adding optional fields, submitting your order.
Review what to do after your order is submitted as a guest.
Order as a registered user
Review how to submit an order as an authenticated user with Medallion Labs.
Review your contact information for your order as a registered user.
Review how to add a pre saved payment method to your order as an authenticated user.
Add a new payment method to your order as an authenticated user.
Review how to create a sample and add sample information to your order as an authenticated user.
Review how to add tests to your sample on your order as an authenticated user.
Review the last step in the order process, which includes reviewing your order details, adding optional fields, submitting your order.
Review what to do after your order is submitted as an authenticated user.
Review your orders
Review the list of your orders on your customer account.
Review the list of your orders and the orders your teammates have shared with you.
Learn about the different order statuses used to indicate where your order is in the testing process.
Use project tags to group your orders together to easily filter and review orders with the same tag.
Use filtering to quickly find the orders that you would like to review. You can also save these filters for future use.
Use the samples page to review a list of samples rather than a list of orders, which include one or more samples.
Manage your order
Manage your order after it is submitted to Medallion Labs.
Learn about the information on an individual order page, including order details, samples, and test results.
You can edit and adjust your order yourself before your sample(s) reach the lab, which is the "Order Created" status.
After your sample(s) has reached the lab, you can request changes to your order using the Request Change functionality.
Learn where to look when the lab sends a order delay notification within your customer account.
Learn where to review test results as testing results flow into your customer account from the lab.
Learn how to make a request to cancel your order.
Save time by creating a reorder from one of your previous orders so you don't have to start from scratch.
Learn how to request a rerun on a test if you did not get the results you expected.
Learn about the information on an individual sample page, including sample details and test results.
Frequently asked questions
Each test has a required amount of food sample needed to perform an analysis, called a sample size requirement. Each test has a unique sample size requirement depending on the testing, sample type, and expected concentration.
NLEA Nutrition Label package requires roughly 150-200g of sample.
Medallion Labs is an ISO/IEC 17025 accredited testing laboratory. Our accredited status means that our Quality Management System and in-scope analytical methods meet the stringent requirements of an internationally recognized standard of quality for testing laboratories in the Food and Pharmaceutical industry. Our full scope and certificate of accreditation can be accessed in the About Us section of our website. You can also obtain the information from our accrediting agency’s website: a2la.org – certificate numbers 2769.01 and 2769.02.
Medallion Labs does offer discounts. The discounts we provide are reviewed on a yearly basis for sustaining work, or are given to projects that have a minimum of 40 samples submitted. Please contact us if you have questions regarding discounts and we can assist you further.
Medallion Labs accepts Visa, Mastercard, or check for payments. Please note, for all new customers wishing to pay by check, the completion of a Medallion Labs credit application is required and kept on file. If your company has a preferred PO number that you need to use, we have a credit application that you will be required to fill out and we will keep on file. All PO numbers need to be provided on the submittal form you fill out and ship with your samples. This will ensure that the PO number will be printed on both your Final Report and Invoice.
Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.
Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.
Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Most of our Specialized Assays testing services require varying levels of consultation prior to testing.
Most of our Physical Properties testing services require some level of consultation prior to sending in samples. It’s important for our scientists to know your testing goals to ensure that the test is run correctly and reported in a useful format for you.
Our Flavor Characterization test requires a consultation prior to sending in samples to ensure we can test for the compound you require prior to accepting the sample. Most projects require testing of a minimum of two samples (a control sample and an off-flavor sample). Contact us for a consultation to identify the nature, scope, and timeline of your project and include a completed Flavor Characterization Questionnaire along with your submission.
Our Shelf Life testing services require that our Shelf Life Questionnaire be filled out so that a protocol can be designed prior to receiving your samples. Challenge studies or micro-based shelf-life studies require additional consultation with our microbiologist in order to design and appropriately time the study as needed—however, please note that we require a filled-out questionnaire before your consultation can be scheduled.
Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Review our Nutritional Label testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us first before sending samples of supplements, alcohol, or CBD.
- Do not send us samples of biohazards, pet food, pharmaceuticals or drugs, non-food items (washer fluid, chemicals, solvents, etc.), soil samples, or skincare and makeup products.
Review our Specialized Assays testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us first before sending samples of supplements, alcohol, or CBD.
- Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.
Review our Physical Property testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us before sending samples of non-food products or specialty food items (ice cream, frozen items, or temperature-sensitive products).
- Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.
Review our Microbiology testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Samples that require verification for Salmonella, Listeria, or L. monocytogenes may require a larger sample amount.
- Contact us before sending water samples.
- Do not send us samples of biohazards, potential or confirmed food poisoning, confirmed microbe activity or spoiled items, botulism, or other highly hazardous microbes.
Contact Us
Fill out the form below and a member of our team will reach out to you.
"*" indicates required fields
Frequently asked questions
Each test has a required amount of food sample needed to perform an analysis, called a sample size requirement. Each test has a unique sample size requirement depending on the testing, sample type, and expected concentration.
NLEA Nutrition Label package requires roughly 150-200g of sample.
Medallion Labs is an ISO/IEC 17025 accredited testing laboratory. Our accredited status means that our Quality Management System and in-scope analytical methods meet the stringent requirements of an internationally recognized standard of quality for testing laboratories in the Food and Pharmaceutical industry. Our full scope and certificate of accreditation can be accessed in the About Us section of our website. You can also obtain the information from our accrediting agency’s website: a2la.org – certificate numbers 2769.01 and 2769.02.
Medallion Labs does offer discounts. The discounts we provide are reviewed on a yearly basis for sustaining work, or are given to projects that have a minimum of 40 samples submitted. Please contact us if you have questions regarding discounts and we can assist you further.
Medallion Labs accepts Visa, Mastercard, or check for payments. Please note, for all new customers wishing to pay by check, the completion of a Medallion Labs credit application is required and kept on file. If your company has a preferred PO number that you need to use, we have a credit application that you will be required to fill out and we will keep on file. All PO numbers need to be provided on the submittal form you fill out and ship with your samples. This will ensure that the PO number will be printed on both your Final Report and Invoice.
Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.
Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.
Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Most of our Specialized Assays testing services require varying levels of consultation prior to testing.
Most of our Physical Properties testing services require some level of consultation prior to sending in samples. It’s important for our scientists to know your testing goals to ensure that the test is run correctly and reported in a useful format for you.
Our Flavor Characterization test requires a consultation prior to sending in samples to ensure we can test for the compound you require prior to accepting the sample. Most projects require testing of a minimum of two samples (a control sample and an off-flavor sample). Contact us for a consultation to identify the nature, scope, and timeline of your project and include a completed Flavor Characterization Questionnaire along with your submission.
Our Shelf Life testing services require that our Shelf Life Questionnaire be filled out so that a protocol can be designed prior to receiving your samples. Challenge studies or micro-based shelf-life studies require additional consultation with our microbiologist in order to design and appropriately time the study as needed—however, please note that we require a filled-out questionnaire before your consultation can be scheduled.
Not all products are applicable to the methods we run, so please contact our Customer Service team for more information after reading the sample submission guidelines below.
Review our Nutritional Label testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us first before sending samples of supplements, alcohol, or CBD.
- Do not send us samples of biohazards, pet food, pharmaceuticals or drugs, non-food items (washer fluid, chemicals, solvents, etc.), soil samples, or skincare and makeup products.
Review our Specialized Assays testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us first before sending samples of supplements, alcohol, or CBD.
- Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.
Review our Physical Property testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Contact us before sending samples of non-food products or specialty food items (ice cream, frozen items, or temperature-sensitive products).
- Do not send us samples of biohazards or unacceptable matrices listed on the tech data sheets in our test library.
Review our Microbiology testing services and:
- Send us your samples of food products and acceptable matrices listed on the tech data sheets in our test library.
- Samples that require verification for Salmonella, Listeria, or L. monocytogenes may require a larger sample amount.
- Contact us before sending water samples.
- Do not send us samples of biohazards, potential or confirmed food poisoning, confirmed microbe activity or spoiled items, botulism, or other highly hazardous microbes.
Contact Us
Fill out the form below and a member of our team will reach out to you.
"*" indicates required fields
Let us design a shelf life study to meet your testing goals.
We create custom studies designed to help you understand everything from product failure point to packaging quality.
Learn more about our shelf life studies
Request more information about a shelf life study
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Review how to submit an order with us.
Whether you are submitting as a guest or authenticated user, we have a video series that guides you through the ordering process.
Watch a video series on submitting an order
Do you need assistance with submitting an order?
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Frequently asked questions
The expected report date for an order is determined once the order is received and processed by our intake team. A submission receipt will be sent to your email with your unique order number, and expected report date.
For questions not answered on the tech data sheet, feel free to contact our team in the contact form on the right.
If results are looking unexpected, we can discuss results or you can request rerun testing by reaching out to our Customer Service in form on this page.
Medallion Labs’ Rerun Policy:
If you notice a discrepancy in your testing results, you are encouraged to request a rerun. Our policy is to perform reruns in duplicate for testing run in our labs. If the rerun results are within our analytical method variability, you will be billed for rerun in addition to the initial run. If the rerun results are outside of our analytical method variability, you will only be billed for the initial run. If you believe that you need a rerun of your sample, please call our Customer Service team at 1-800-245-5615 for assistance. Reruns are dependent on the type of testing requested, and the amount of sample that is remaining after the initial analysis. In certain situations, a rerun may not be possible. Any reruns being performed by a partner lab will follow the partner lab’s rerun policies.
After results have been sent, all remaining sample, will be retained based on the amount of storage space available. Generally, samples are kept up to two months, but if our storage space does not allow, the samples may be discarded sooner. Paper copies of your testing results will be kept in an offsite storage facility up to 7 years after they have been completed.
Medallion Labs tests and reports all samples on an “as-is” basis. Results can be emailed, faxed and/or mailed to you. Email is the primary format for sending results. If you would like them faxed or mailed please specify on the submission form.
Our Laboratory Information Management System (LIMS) will report your results in units for the assays you request. All of your results will be reported on one Final Report unless you indicate otherwise on your submission paperwork.
Medallion Labs will return samples to the submitter at their expense. If you would like the samples or shipping coolers sent back to you, please provide us a UPS or Fed Ex shipping number.
Question about your order
Fill out the form below and a member of our team will reach out to you.
"*" indicates required fields
Frequently asked questions
Medallion Labs is an ISO/IEC 17025 accredited testing laboratory. Our accredited status means that our Quality Management System and in-scope analytical methods meet the stringent requirements of an internationally recognized standard of quality for testing laboratories in the Food and Pharmaceutical industry. Our full scope and certificate of accreditation can be accessed in the About Us section of our website. You can also obtain the information from our accrediting agency’s website: a2la.org – certificate numbers 2769.01 and 2769.02.
We make every effort to keep our methods and detection limits up to date according to the latest standards and qualifications. If you have any questions regarding the limit of detection/quantification or method references, please contact our Customer Service team at 1-800-245-5615.
Our standard turnaround time is 10 business days for most assays. There are some assays that require a longer turnaround time. We also offer a RUSH service that is half the time of the standard turnaround time of the assay at double the cost of the assay. A few assays that we provide cannot be rushed due to the nature of the test. Please check the specific assay you are interested in regarding the ability to RUSH the turnaround time.
At Medallion, we try to offer the most sophisticated and current testing capabilities, and strive to keep our website up to date with our recent test offerings. If you do not see the analysis you require, please contact our Customer Service team at 1-800-245-5615. If we cannot run the assay you need, we will do our best to recommend you to another lab that can fulfill your request.
How can we help you?
Fill out the form below and a member of our team will reach out to you.
"*" indicates required fields
Our Headquarters
Address
Medallion Labs
Wing 5
9000 Plymouth Avenue N.
Minneapolis, MN 55427, USA
Business Hours
Monday-Friday 8:00am-4:30pm CST
Submit your order online and ship your samples today. If you have questions, we are always here to help.
A food testing program designed with mid-market and enterprise food and ingredient manufacturers in mind.
